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All services · Major impact

Service Disruption – Third-Party Provider Issue

Opened 26 Aug 2026 16:21 BST · Resolved 26 Aug 2026 17:15 BST

Resolved
Resolved

The earlier issue affecting our services has now been resolved, and services are operating normally.

We will continue to monitor the service to ensure everything remains stable.

We apologise for any disruption caused and thank you for your patience while the issue was being resolved.

Monitoring

The service now appears to be stable following the earlier issue with our third-party provider.

We are continuing to closely monitor the service to ensure it remains stable.

We apologise for any disruption caused and will provide a further update if there are any changes.

Identified

We’re currently experiencing an issue that may be affecting access to some of our services.

The issue is related to a third-party provider we rely on to deliver our services. Our team is working closely with the provider to resolve the issue and restore normal service as quickly as possible.

We apologise for any disruption this may be causing and will provide a further update as soon as we have more information.